Survey Resources by Mark Sinclair

About Mark Sinclair

With more than 25 years-experience in feedback and surveys and as a management and business consultant …PLUS more than a decade building a leading feedback and survey company…

… Mark has helped thousands of leaders (and many hundreds of organisations) in the private, public and not for profit sectors conduct surveys and get the feedback they need in order to decide on the actions they MUST take to propel their organisation, clients and projects forward.

Mark is based in Australia.

Entries by Mark Sinclair

How to assess client needs with surveys for a deeper insight

A guide on how to transform the way you assess client needs with effective surveys, and gain a deeper insight for great results and smarter consulting.

How to Identify Pain Points Proactively and Be a Consulting Genius

An insight into using surveys to better understanding all client pain points. Discover all barriers holding back your clients, exceed expectations and be first choice for all future consultancy needs.

Survey fuelled business consulting

Every successful venture begins with a solid foundation, and for a business consulting practice, this foundation is built on client and employee relationships.

How to Create an Effective Survey for Training Feedback in 3 Steps

Here are three key steps to more effective post-training surveys. Engage better with your trainees and encourage clear and constructive feedback.

Surveys: A Guide for Training Organisations

In the field of training and development, effective evaluation is a cornerstone for continuous improvement. Surveys offer a means to gather feedback, assess training effectiveness, and drive data-driven decisions.

10 Net Promoter Score Tips for Driving Customer Loyalty

Here are some Net Promoter Score tips and best practices for improving your NPS score and keeping your customers happy.

Effective Market Research Surveys

Market research surveys play a pivotal role in understanding customer preferences, analyzing market trends, and making informed business decisions.

The Crucial Importance of Conducting a Survey Pilot

Conducting a survey pilot is a critical step in the research process, ensuring the validity and effectiveness of the survey.

The Leadership Benefits of Surveys: A Powerful Tool for Success

Effective leadership is not just about making decisions; it’s about understanding the needs, opinions, and experiences of those you lead.

How to Ask the Right Survey Questions and Unlock the Power of Surveys

Creating effective surveys requires more than just asking a few questions. To truly unlock the power of surveys, you need to know how to ask the right questions.

Unlock the Full Potential of Employee Evaluations with 360-Degree Feedback

Traditional methods of evaluation can be time-consuming, biased, and ineffective. That’s where 360-degree feedback software fits in.

How to Improve Customer Service? Where to Start?

In any kind of business, your customers (and efforts to improve customer service) should be the number one priority.

How to Get Value from Net Promoter Score

Learn how to get value from Net Promoter Score? Find out about Net Promoter Score® (NPS®), and how you can maximise the value of NPS.

How to Engage Employees? Where to Start?

How to engage employees? Where to start? Begin with understanding employees and their opinions and ideas.

How to Create a High Performing Team

Building a high performing team is a goal all leaders should have. Here are a few tips to create a great team and help the team succeed.

Why Employee Engagement Matters

One of the best ways to understand your staff better is to use employee engagement surveys. The information you can gain from such surveys is invaluable.

Have You Assessed Your Board Performance?

Have you thought about assessing Board performance? It’s important for stakeholders to know how their board is actually performing.

Improve Performance with a Leadership Team Survey

A leadership team survey helps leaders and managers to consider how they’re working as a group and identify opportunities.

The Best Tools for Business Consultants

Regardless of whether you’re working for yourself or running a business consultancy, you need the best tools. Fortunately, we live in a world with many digital solutions.

Why use 360 degree feedback?

All businesses, leaders and employees can benefit from 360 degree feedback when it’s done in a constructive, supportive and honest way.

What is a Good Net Promoter Score®?

What is a good Net promoter Score will vary depending on your organisation & industry. One comparison trumps them all – your own benchmark.

What are the Benefits of an Employee Survey?

One of the benefits of an employee survey is staff engagement. That’s part of it. But, the survey can also be valuable for measuring company performance.

Why You Should Survey Customers

The process of surveying customers goes a lot deeper than just trying to make them happy. Here’s why you should be surveying your customers.

Net Promoter Survey – The Pros and Cons of NPS®

Net Promoter Score® (NPS®) is one of the best and easiest ways to measure how loyal your customers are.

How to Measure Customer Satisfaction with NPS, CSAT or CES

Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.

4 Important Customer Surveys for Your Business

Social proof – the online evidence of your success, such as reviews and star ratings – is the modern-day word of mouth. And word of mouth can sink a business quickly.

What is the Purpose of a Survey? Why Conduct a Survey?

Ever wondered about the real purpose of a survey? We often fill out surveys without really thinking too much about the real survey purpose.

How a Member Survey and Feedback Can Benefit Your Club

A member survey is an essential way to get feedback from members of a golf club, yacht club, tennis club or any sporting or social club.

The Best Surveys to Improve School Performance

Surveys help improve school performance. Use feedback to get insights from students, teachers, staff or the entire school community.

Are you Getting the Most Out of Your Surveys?

Having your finger on the pulse is essential. But how often do our perceptions get in the way of seeing how things really are?

How to Find Clients for Business Consulting

Whether you’re just starting out, or you’ve been in business consulting for a while, the biggest issue is always how to find clients for business consulting.

4 Tips to Expand Business Consultancy Engagements

One of the easiest ways to improve your consulting productivity is to turn smaller consulting engagements into much larger projects.

How to Increase Sales? Ask your customers!

The question that continues to plague business owners is ‘how to increase sales?’ It is clear that you must understand your customers.

Why 360 Degree Feedback can be a Business Consultant’s Best Tool

360 degree feedback is a process consultants can use to identify individual development needs and improve a business.

How to Grow Consulting Revenue with SWOT Analysis

A SWOT analysis is a tool to help clients and grow consulting revenue. Quality information is crucial, or you’re working in the dark.

8 Surveys that Consultants Should Know and Use

Learn about these 8 surveys to ensure you and your clients are getting the critical information for success. Ask the right questions, the right way, at the start to move faster.

The Ultimate Survey Guide

Use this comprehensive survey guide to learn how to deliver a successful survey project, design surveys, get responses, analyse results, present results and plan action.